Refund policy

Thank you for choosing our products. Please review our return policy below:

• Customers may return their bag within 14 days of the purchase date for a full refund, provided the bag is in its original, unused condition, has no defects, and all original tags are still attached.
• If a customer chooses to return the bag, they are responsible for all return-related costs, including return shipping, packaging materials, and any other expenses associated with returning the product.
• If the screen is damaged, please contact our customer service team for assistance.
• All discounted or sale items are final sale and are not eligible for a refund. They may only be eligible for an exchange, subject to product availability.
• We respond to all refund requests within 24–48 business hours.
• Once your return request has been approved, please ship the product to:
  Seye Vandi LLC
  3343 Peachtree Rd NE, Ste 145-600
  Atlanta, GA 30326
• Once the returned item is received and inspected, eligible refunds will be processed to the original method of payment.

If you have any questions about our return policy, please don’t hesitate to contact our customer service team. We’re happy to help!

BROKEN SCREEN

If your screen gets damaged, you can send your bag in for a replacement screen for just $55.00. Please note, this fee covers screen replacement only and does not include any repairs to the leather or hardshell parts of the backpack.

BULK ORDERS

We accept bulk orders with a minimum quantity of 100 units. Your inventory will be ready within 30-60 days. For detailed information on pricing and other factors, please email us at support@mylimelite.com.